Service Engineer
Place of Work: Home Address
Reporting to: Service Manager
Main Job Duties and Responsibilities to include All or Partial of the following:
- To work within a solid team environment.
 - 
Working to a disciplined process structure when servicing machines and equipment from our key principles:
- YCM CNC Machining Centres
 - Goodway CNC Lathes
 - Hedelius CNC Machining Centres
 - Kellenberger / Hardinge CNC Lathes
 
 - You will be responsible for New and Used machine tool installations, service, repairs and breakdowns of equipment on customers sites across the UK and Ireland
 - Conducting regular planned maintenance contracts / schedules to ensure our customer machine tools meet their requirements, and to always ensure customer satisfaction.
 - Complete In-field troubleshooting and repairing pre-diagnosed system faults when required.
 - Assisting Engineering with AR Filtrazioni mist extraction unit installations, where required.
 - To display a good working knowledge of industry standards and practices, including product details and company services offered.
 - Work to pre-determined deadlines.
 - Offer exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally.
 - To attend periodic machine tool training on-site at YMT Limited when and where necessary.
 - Perform administrative tasks – Day to Day reporting on service projects attended.
 - To attend bi-annual service meetings held at YMT Limited